VideCapVideCap

Privacy policy

Effective Date: May 11, 2026

Last Updated: May 11, 2026

Welcome to Videcap. Your privacy matters to us. This Privacy Policy explains how Videcap ("Videcap," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, install our application, or otherwise use our services (collectively, the "Services").

By accessing or using Videcap, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use our Services.

  1. Scope of This Policy

This Privacy Policy applies whenever you:

  • Visit our website or any related landing pages

  • Create a Videcap account or log in to an existing one

  • Install, download, or use the Videcap application, desktop client, or browser extension

  • Record, upload, edit, or share video content using our Services

  • Contact our support team or interact with our marketing communications

  • Attend an event, webinar, or demo hosted or sponsored by Videcap

  • Are referenced as a business contact by an existing Videcap customer

In this Policy, "Personal Data" or "Personal Information" means any information that identifies you or could reasonably be linked to you, either on its own or combined with other data we hold.

  1. Information We Collect

2.1 Information You Provide Directly

When you sign up or use Videcap, you may give us:

  • Account details: name, email address, password, profile photo, job title, and company name

  • Billing information: billing address and the last four digits of your payment card (full payment details are handled by our payment processors, never stored by us)

  • Communications: messages you send to support, feedback, survey responses, and content of correspondence

  • Recorded content: videos, screen recordings, audio, voice-overs, transcripts, captions, screenshots, and any documents or files you upload, edit, or share through Videcap (collectively, "User Content")

2.2 Information Collected Automatically

When you use the Services, we automatically collect:

  • Device data: device type, operating system, browser type and version, screen resolution, and unique device identifiers

  • Usage data: features you interact with, pages visited, recordings created, clicks, session duration, and timestamps

  • Network data: IP address, approximate location (city or region level only), and ISP

  • Diagnostic data: crash logs, performance metrics, and error reports

2.3 Information From Third Parties

We may receive information about you from:

  • Single sign-on providers (such as Google or Microsoft) if you choose to sign in through them

  • Integration partners if you connect Videcap to other tools you use

  • Analytics and enrichment providers that help us understand product usage

  • Referrals from existing users who invite you to view or collaborate on a recording

  1. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and authenticate logins

  • Provide, operate, and maintain the core Videcap recording, editing, transcription, and sharing features

  • Process payments and manage subscriptions

  • Improve our Services, develop new features, and conduct research and analytics

  • Personalize your experience and remember your preferences

  • Communicate with you about product updates, security notices, and changes to our terms

  • Send marketing emails (only with your consent, where required by law) about new features, tips, and offers

  • Respond to support requests, troubleshoot issues, and resolve disputes

  • Detect, prevent, and address fraud, abuse, security incidents, and illegal activity

  • Comply with applicable laws, regulations, court orders, and lawful requests from authorities

  • Enforce our Terms of Service and protect the rights, property, and safety of Videcap, our users, and others

We may also create anonymized or aggregated data that cannot reasonably be used to identify you. Such data is not considered Personal Information and may be used for any lawful business purpose.

  1. Legal Bases for Processing (For Users in the EEA, UK, and Switzerland)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your Personal Data on one or more of the following legal bases:

  • Performance of a contract: to provide the Services you signed up for

  • Legitimate interests: to improve our products, secure our systems, and grow our business in ways that do not override your rights

  • Consent: for marketing communications and optional features, where required

  • Legal obligation: to comply with applicable laws and regulations

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

  1. How We Share Your Information

We do not sell your Personal Data. We share information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party vendors who help us operate Videcap, including:

  • Cloud hosting and storage providers that store recordings and account data

  • Payment processors that handle subscriptions

  • Analytics providers that help us understand product performance

  • Email and customer-support platforms that help us communicate with you

  • AI and transcription providers that power features such as auto-transcripts and summaries

All such providers are contractually required to handle your data securely and only for the purposes we authorize.

5.2 Collaborators You Choose

If you share a recording with another user, send a link, or invite teammates to a workspace, those people will be able to see the content you shared with them. You control these sharing settings.

5.3 Business Transfers

If Videcap is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your Personal Data.

5.4 Legal Requirements

We may disclose Personal Data if we believe in good faith that doing so is necessary to:

  • Comply with a law, regulation, subpoena, court order, or government request

  • Protect the rights, property, or safety of Videcap, our users, or the public

  • Enforce our agreements or investigate suspected violations

5.5 With Your Consent

We may share your Personal Data for any other purpose with your explicit consent.

  1. Data Retention

We retain Personal Data only for as long as needed to:

  • Provide the Services you use

  • Comply with our legal, tax, accounting, and regulatory obligations

  • Resolve disputes, prevent abuse, and enforce our agreements

When data is no longer needed, we delete or anonymize it. If you delete your account, we will remove or anonymize your Personal Data within a reasonable timeframe, except where retention is required by law or legitimate business need (for example, financial records, fraud prevention, or pending legal claims).

You can request deletion at any time by emailing support@videcap.com.

  1. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your Personal Data, including encryption in transit (TLS) and at rest, access controls, regular security reviews, and employee training.

No system is perfectly secure, however. We cannot guarantee absolute security, and you are responsible for keeping your account credentials confidential. If you suspect your account has been compromised, please contact us immediately at support@videcap.com.

  1. International Data Transfers

Videcap operates globally, and your Personal Data may be processed in countries other than the one in which you reside, including the United States. These countries may have data protection laws different from those in your jurisdiction.

When we transfer Personal Data from the EEA, UK, or Switzerland to a country not deemed adequate by the European Commission (or equivalent authority), we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or other legally recognized mechanisms.

  1. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the Personal Data we hold about you

  • Correct inaccurate or incomplete information

  • Delete your Personal Data (subject to legal exceptions)

  • Restrict or object to certain processing

  • Port your data to another service in a structured, machine-readable format

  • Withdraw consent at any time where processing is based on consent

  • Opt out of marketing communications

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at support@videcap.com. We may need to verify your identity before responding. We will reply within the time required by applicable law (typically 30 days).

California Residents (CCPA/CPRA)

California residents have specific rights, including the right to know what categories of Personal Information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of "sales" or "sharing" as defined under California law. Videcap does not sell your Personal Data. To submit a request, email support@videcap.com.

We will not discriminate against you for exercising any of these rights.

  1. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep you signed in

  • Remember your preferences

  • Measure and analyze usage of the Services

  • Deliver and measure marketing campaigns

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services. Where required by law, we will request your consent before placing non-essential cookies.

  1. Third-Party Links and Services

The Services may contain links to or integrate with third-party websites, apps, or services that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy practices before sharing information with them.

  1. Children's Privacy

Videcap is not intended for children under the age of 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data, please contact support@videcap.com, and we will take steps to delete it.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make material changes, we will notify you by posting a notice on our website, sending an email, or providing in-app notice. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your Personal Data, please reach out:

We will do our best to respond promptly and resolve any concerns you may have.